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Featured Stories:


Social media advertising for service brands is different. Here are 3 types of ads that work.


Bruster’s Real Ice Cream offers investors not only a fantastic product but also stellar unit economics.


The story behind the story of the largest franchisee deal in history: Flynn Restaurant Group’s $553 million acquisition of NPC International’s restaurants


As Covid shuttered businesses in many industries, more franchisees are exploring the service sector, especially non-brick-and-mortar brands


59% of consumers are expecting a return to normalcy for celebrating, shopping, and spending by the 4th of July.


The Vitamin Shoppe® is a brand leader in the $50B+ vitamins, minerals, and supplements industry, with 680+ locations and more than 40 years of proven success. Turn...


New report finds nearly half of small business operators say they have job openings they can’t fill.


Brands that consistently deliver superior customer experiences and a high level of employee engagement will reap the rewards of pent-up consumer demand.


PrimoHoagies has hit the road to growth with nearly 30 agreements already inked in 2021 for new franchise locations. The East Coast-based casual sandwich brand, known...


Fast-growing Phenix Salon Suites continues to soar as a top franchise investment for semi-absentee owners and multi-unit operators. The premier salon suites brand has 16...


Longtime Edible multi-unit operator in California opens unique ghost kitchen location to enhance area delivery and shipping support.


Yum! Brands taking on climate change with new plan to reduce its greenhouse emissions by nearly half by the year 2030.


In this first special 2-part series, a veteran franchise attorney looks at franchisee complaints that FDDs are too complicated to be understandable. In Part 2 she will...


How do you stack up among the 6 crucial categories of customer experience?


Building on the momentum of sizzling sales, Pizza Factory is sharpening its competitive edge with the launch of an innovative express model set to accelerate expansion...


Now is the time to decide if dealing with the family “petty crap” is worth pursuing a succession plan for your business.


Mesa, Arizona-based emerging casual dining darling Angry Crab Shack is embracing opportunity for growth through conversion.


Premier restaurant franchise Nestlé® Toll House® Café by Chip® boasts a systemwide culture of loyal franchisees and guests. It’s a commitment to excellence...


Largest Pearle Vision franchisee signs new development agreement for another 5 locations in two markets.


Multi-unit Pizza Hut group signs 28-unit development agreement to brings Dave’s Hot Chicken to Indiana and Ohio markets.


Empower your employees to make decisions without a supervisor. Let them know they can do what they believe is the right thing for the customer.


As ghost kitchens proliferate, restaurants are increasingly turning to non-brick-and-mortar operations


Franchise Update Media’s 2021 Franchise Innovation Awards to celebrate franchising’s most innovative companies, game changers, and creative disruptors.


Mr. Rooter Plumbing, an essential service, has done well despite the pandemic


Mike Davis’ 1-800-JunkPro is gaining its share of a $50 billion industry


As Covid crippled businesses in many industries, franchisees are looking more seriously at non-brick-and-mortar service brands


70-unit multi-brand operator opens its newest restaurant in Georgia.


Hardee’s multi-unit operator diversifies portfolio by signing on to develop 16 Tropical Smoothie Cafe locations in the Southeast.


Author debunks three lies about hard work and shares a better way to meet your career goals and have time left over to enjoy life.


Build your bench strength by inspiring and educating your employees, and providing them autonomy and feedback.


26-year-old operator signs agreement to bring 10 Blaze Pizza locations to Texas market.


Learn the top 3 selling and customer service skills for growing a service brand business


Study finds small business job openings hit record high in March.


PuroClean 5-unit franchisee explains why he chose a service brand to invest in


Can non-brick-and-mortar service brands be your “vaccine” against another hit to your bottom line in 2021?


Multi-unit operator Amazing Brandz signs a development agreement to open three Another Broken Egg Cafe locations in Florida.


Latest NFIB study reports growing economic optimism but finds 13% of small business owners still say they may have to close their doors.


Multi-unit operator brings third Slim Chickens location to Florida.


The perfect strategic plan combines the elements of research, strategic thinking, and execution.


Mega Franchisee Flynn Restaurant Group acquiring 937 Pizza Huts and 194 Wendy’s locations from NPC International.


Xponential Fitness Acquires Rumble Brand Giving the boutique fitness company 9 unique fitness-related brands.


Thinking about buying a franchise during Covid? Consider these 4 important tips before moving ahead.


Buddy’s Home Furnishings has continued to prove itself as a recession-resistant opportunity with tremendous earning potential and great unit economics.


Huckleberry’s Breakfast & Lunch is set to take a bigger bite out of the booming daypart sector. The popular West Coast brand, known for its Southern Cookin’ with a...


Texas HomeWell Care Services Operator Acquires Two More Territories in Texas.


For most franchise business owners, hiring, training and retraining employees are never-ending activities. Research shows that having engaged employees on your team...


Cicis makes a quick comeback from bankruptcy with the backing of a new owner group.


American Freight is a proven business model with excellent unit-level economics and reasonable start-up costs.


Checkers & Rally's offers a resilient brand that boasts a proven "pandemic proof" business model.


Understanding the realities of keeping results and relationships balanced among business partners and family members.

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